With the assistance of PTS Singapore, a new Singapore Sports Hub successfully found a partner to outsource their ICT services. The Sports Hub became operational in March 2014.
The Singapore Sports Hub campus is the world's largest PPP initiative in the sporting arena. It comprises of the art sporting facility designed to take Singapore's sporting ambitions to the next level.
The Sports Hub project consisted of the following facilities across the campus:
55,000 capacity 7-storey National Stadium with a retractable roof (NST)
3,000 capacity 3-storey indoor Aquatic Centre
Multi-Purpose Indoor Arena (MPIA)
2-storey Water Sports Centre
Sports Information & Resource Centre (SRIC)
Sports Promenade and Community Facilities
41,000 sqm of commercial space with a retail mall
12,000-capacity Singapore Indoor Stadium
The Challenge
To select ICT outsource partners that meet the requirements defined by the Singapore Sports Hub, Singapore Sports Council, Singapore Government and the bankers who funded this project under a PPP concept.
Ensure that liability and other PPP-specific requirements are included in the ICT outsource RFP (request for proposal) and ICT outsource contract.
Define the ICT requirements and understand the interface between the vairous ICT assets and ICT services that will form part of the ICT outsource contract.
Due to the PPP concepts of the whole project, many definitions and requirements specific to PPP needed to be clarified during the RFP process and contract negotiations to ICT outsource.
The Solution
PTS Singapore, after a period of discovery, prepared the ICT outsource tender documents and a draft ICT outsource contract.
We worked with the client and their client's partners to invite potential ICT outsource candidates to bid for the ICT outsource tender.
We evaluated the returned tenders and the capabilities of the responders along with their technical proposals and made recommendations to the client.
We then led the contract negotiations that included the commercial elements of the response.
The Benefits
PTS Singapore has a close understanding of a PPP project and the special requirements of third parties. This has enabled PTS to translate that into an ICT outsource contract and select an ICT outsource partner.
This new partner was pre-qualified and understood the client's requirements. Therefore, they were able to provide the ICT service and ICT support as defined, and met the service level agreement defined in the ICT outsource contract.